Privacy Policy

Information we collect

When you visit cihurology.com or contact the clinic, we may collect:

Personal details such as your name, phone number, email address and city.
Appointment details, including your preferred date, time and the concern you wish to discuss.
Messages you send us through forms, email, phone calls or WhatsApp.
Technical data such as browser type, device, pages visited and approximate location, collected automatically.

How we use your information

To book, confirm and manage your appointments.
To respond to your questions and requests.
To send appointment reminders and follow-up messages.
To improve our website, services and patient experience.
To meet legal and regulatory obligations.

We do not sell your personal information. We only share it with trusted service providers who help us run our website, scheduling and communication tools, and only as needed to provide those services.

We may also disclose information when required by law or to protect the safety of patients and staff.

Medical information

Please do not share detailed medical history, reports or test results through website forms or social media. Such information is best discussed directly with the doctor during your consultation.

Any health information you do share with the clinic is treated as confidential and used only for your care.

Cookies and analytics

Our website may use cookies and similar technologies to keep the site working properly, understand how visitors use it, and improve performance. You can disable cookies in your browser settings, though some features may not work as intended.

WhatsApp, calls and email

If you contact us on WhatsApp, by phone or by email, we use your details only to reply to you and to manage your appointment. You can ask us to stop sending reminders or follow-ups at any time.

Data security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. No online system is completely secure, so we cannot guarantee absolute security, but we take care to keep your data safe.

Data retention

We keep your information only as long as needed for the purposes described on this page, or as required by law.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where possible. To make a request, email us at contact@cihurology.com .

Children's privacy

Our website is intended for adults. Appointments for children should be booked by a parent or legal guardian, and we do not knowingly collect information from children through the website.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date shown at the top.

Questions about your privacy?

CIH Urology, Dr. Fazal Abbas, Capital International Hospital, Street 3, Adjacent G-13/4 Park, Srinagar Highway, Islamabad.

Email: contact@cihurology.com. Phone: +92 370 9190068